Last updated: 23 September 2026
Luciferous Traditional Medicine Clinic respects your privacy and is committed to protecting the personal and health information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact the clinic, make an appointment, or receive our services.
Our website address is: https://tcmpractice.com
As a health service provider, we handle personal and health information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the Health Records Act 2001 (Vic) and its Health Privacy Principles. Private health service providers are covered by the Privacy Act regardless of business size, and Victorian private health service providers are also subject to the Victorian Health Records Act when handling health information. OAIC
Information we may collect
Depending on how you interact with us, we may collect information such as:
- your name
- telephone number
- email address
- appointment details
- information you provide through our website enquiry form
- information you provide when making an online booking
- health information that you voluntarily provide in connection with an enquiry, consultation or treatment
- technical information such as your IP address, browser type, device information and website usage data.
Health information is sensitive information and is handled with additional care. Australian privacy law places higher requirements on the collection and handling of sensitive information. OAIC
How we collect information
We generally collect personal information directly from you when you:
- contact us by telephone, email, WhatsApp or our website enquiry form
- book an appointment online
- attend the clinic or participate in a telehealth consultation
- provide information during consultation or treatment
- otherwise communicate with us.
Where lawful and practical, you may make a general enquiry without providing more personal information than is necessary.
Website enquiry form
When you submit an enquiry through this website, the information you enter may include your name, email address, telephone number and message.
We use this information to respond to your enquiry and, where relevant, arrange or provide our services.
Please avoid including unnecessary sensitive health information in the website enquiry form. More detailed health information can be discussed through appropriate clinical channels.
Online bookings and Cliniko
Our online appointment booking system is provided through Cliniko, operated by Red Guava Pty Ltd.
Information entered into the Cliniko booking system is processed through Cliniko for purposes such as appointment scheduling and practice administration.
Cliniko may use third-party service providers, including providers located outside Australia. Information submitted through Cliniko is also subject to Cliniko’s own privacy and security practices. Cliniko
How we use your information
We may use personal and health information to:
- respond to enquiries
- arrange and manage appointments
- provide Chinese medicine, acupuncture and related health services
- maintain appropriate clinical and administrative records
- communicate with you about your care or appointments
- operate and improve our website
- protect the security of our website and systems
- comply with legal, professional and regulatory requirements.
We do not sell your personal or health information.
Cookies
Our website and third-party services used by the website may place cookies or similar technologies on your device.
Cookies may be used for purposes including:
- website functionality
- security
- analytics
- remembering website preferences
- helping embedded services operate correctly.
You can usually control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website function.
Disclosure of information
We may disclose personal information where reasonably necessary to:
- service providers that assist us with website hosting, security, analytics, communications or appointment management
- health professionals or service providers involved in your care, where authorised or otherwise permitted by law
- government authorities, regulators or courts where required or authorised by law
- professional advisers where necessary.
We take reasonable steps to limit disclosure to what is necessary for the relevant purpose.
Luciferous Traditional Medicine Clinic and Luciferous Pty Ltd are separate entities. Luciferous Traditional Medicine Clinic does not share client personal or health information with Luciferous Pty Ltd.
Overseas processing and disclosure
Some of the technology providers we use may process or store information outside Australia.
For example, Cliniko uses third-party service providers in Australia and overseas, and Cloudflare operates a global network and may process information in locations outside Australia. Cliniko Cloudflare
Other service providers we use may also rely on infrastructure located outside Australia.
Where required by law, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.
Security of your information
We take reasonable administrative and technical measures to protect personal and health information against misuse, interference, loss, unauthorised access, modification or disclosure.
However, no internet transmission or electronic system can be guaranteed to be completely secure.
Retention of information
We retain personal and health information for as long as reasonably necessary to provide services, maintain appropriate clinical and business records, and comply with legal, professional and regulatory obligations.
Information that is no longer required may be securely destroyed or de-identified where appropriate.
Access and correction
You may request access to personal or health information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
Victorian private-sector health service providers are subject to specific access rights under the Health Records Act 2001 (Vic). Victoria Department of Health
To make a request, please contact us using the contact details below.
Privacy enquiries and complaints
If you have a question or concern about how we handle your personal or health information, please contact us first so that we can respond to the matter.
Luciferous Traditional Medicine Clinic
Website: https://tcmpractice.com
You may also contact us using the contact details shown on our Contact page.
If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or, for matters concerning health information handled in Victoria, the Health Complaints Commissioner Victoria.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or privacy practices.
The current version will be published on this website with the date it was last updated.